Customer Service Representative
Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.
Compensation: This is a non-exempt, hourly role. Hourly rates start at $18.00+, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires generally ranges between $40,939.19 and $50,692.56 or more, depending on experience, overtime hours worked and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
o Effective and efficient handling of customer transactions.
o Accurately record and maintain customer contact information and details.
o Build and maintain company customer relationships.
o Answer inbound sales calls and make outbound sales calls.
o Consistent following up on promises and commitments in a timely manner with customers.
o Track stock levels to ensure customer selections are handled effectively.
o Assist customers in determining order requirements or services.
o Appropriately identify and escalate customer issues.
o Quote prices and credit terms, and prepare sales orders for customers.
o Partner with Sales Representative to keep account transactions and literature up to date.
o Practice Customer focus, collaboration, and communication with team
o Retain up to date knowledge of company products
o Perform additional duties as required and or requested.
o Showroom Updates
o Sample Organization and ordering replacements
Benefits: MSI offers a comprehensive benefits package that includes:
o Referral, Holiday, and Annual Bonuses
o Annual pay increases
o Paid Time Off
o Medical, Dental, and Vision Insurance
o Company-paid Short Term and Long Term disability;
o Company-paid Life Insurance
o Tuition Reimbursement
o Traditional and Roth 401(k) plans with company matching contributions
o Charitable donation matching programs
Contact: Melody Wisely